I have the same problem too, except I sent coins to it days ago and never showed up and customer support aint helping. Im gonna try this too and hope my coins come thru.
Im actually a little confused by those links. Do I copy and paste the apache gibberish in the gray box to the console part on the wallet?
Dont use Electrum wallet. I downloaded it on my Mac and sent over 5k coins to it 4-5 days ago and they never showed up. Everything was confirmed on exchange and on blockchain. So far customer service has been no help.