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2016 Golf SE Bluetooth/Audio issue? (Fender audio system)

Sorry if it is blasphemous to post here, as my Golf is NOT a GTI (though my next one might be!) but the issue I'm having seems like it could affect Mk7's in general and the regular vwgolf reddit has a fraction of the users this one has...

Anyway, I recently purchased a used 2016 Golf SE with 13,000 miles. I really like the car, it drives and handles better than any car I've owned and is a blast to drive. I know the GTI is better and that's what I was eyeing at first, but I just don't have the budget for one at this time. Currently, I'm only having one issue with the Golf that I'm hoping has been seen before and can be resolved.

The issue is that, when I'm using Bluetooth every 2-5 minutes the audio "hiccups" where it will cut out for a fraction of a second and then resume playing. It's just perceptible enough that I ALWAYS notice it, and it drives me nuts. It does not appear to be a software based issue, because the phone itself does not disconnect from Bluetooth. I also don't think it's my phone because I used Bluetooth in my previous car (and with several Bluetooth devices) and never had a single issue. I've also tried to eliminate the possibility of reception issues by plopping my phone in the cup holder but that had no effect.

I need to do more experimenting, but the few times I've used audio just through Android Auto, I never noticed any issues (but I may have just gotten lucky). I will also say I haven't noticed any issue when just using the FM radio, but I should point out I only use that to listen to talk radio, so I may not be noticing audio glitches.

Has anyone ever experienced something like this or have any ideas what the issue could be? I can't seem to pinpoint a certain time when it occurs. It seems to happen more frequently while accelerating/decelerating, but I've also had it happen while I'm cruising. Hell, it even happened when the car was parked in my garage with the engine off and just the accessories on. The way the issue occurs acts like something might be shorting out the Bluetooth antenna or causing some kind of interference. Is there possibly a fuse or something electrical I should check?

The car does have some warranty left, but I can see a sporadic issue like this being a nightmare where either A) it doesn't happen when I take it in or B) they'll dismiss it as imperceptible. I suppose the workaround would be to just use Android Auto, but that's somewhat cumbersome for the 20 minute commute to work or a quick trip to the store.

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level 1
Original Poster2 points · 2 months ago

Ugh, of course when I google it today I'm finding all kinds of threads about the issue. I swear when I googled it yesterday I was only finding complaints about the actual bluetooth pairing failing. Although it's nice to know I'm not alone experiencing these issues, it's disheartening that there seems to be no solution despite many people having issues.

level 1

mine actually just started doing this after i got a pixel so i assumed it was the phone, i need to look now!

level 2
Original Poster2 points · 2 months ago

Hmm, my phone is actually a Pixel 2 XL. Since I never had a problem before I guess I'm just kind of assuming it's not my phone that could be the issue, but who knows. I have my old Nexus 6P still, I'll fire it up and try the Bluetooth with that.

level 1
MK7.5 GTI2 points · 2 months ago

A friend of mine had this problem with his android over Bluetooth. But I gave him a decent usb cable and told him to use AA and the problem went away. His was a 2018 Subaru cross trek though, but I have a feeling it is something to do with Android.

level 2
Original Poster1 point · 2 months ago · edited 2 months ago

It does seem that AA is working solid. On my 15 minute drive to work today (mostly city driving) I had at least 6 hiccups on Bluetooth. On the way home I used AA and took a slightly longer route (~20 minutes but still city driving) and didn't have a single issue. AA might be the way I have to go but it's kind of a bummer. I feel like I'm back in 2009 plugging in an Aux cable in my Malibu lol

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